Returns &
Refund Policy

1. Cancelling before dispatch

If you want to cancel an order before it has been dispatched, email returns@innerwellnutrition.com as soon as possible with your order number. We will try to stop the order, but dispatch may begin quickly. If it has already been dispatched, the returns process below applies.

2. Change-of-mind returns

If you are a UK consumer purchasing online, you normally have 14 days after the day you (or someone you nominate) receive the goods to tell us that you wish to cancel. You then have a further 14 days to return eligible goods.

Food supplements returned because you have changed your mind must be unused and unopened, in their original packaging, with every tamper, hygiene and security seal intact. Opening the delivery parcel does not by itself prevent a return, but opening or breaking the product's protective seal does.

For health protection and hygiene reasons, we cannot accept a change-of-mind return of a sealed supplement after its product seal has been opened or broken. This exclusion does not apply where the product is faulty, damaged, unsafe, not as described or incorrectly supplied.

3. How to make a return

Email returns@innerwellnutrition.com with a clear statement that you wish to cancel or return your order. Include your name, order number, the product being returned and the reason for contacting us. You do not need to give a reason for a statutory change-of-mind cancellation.

Please wait for our return instructions before posting the parcel so that we can identify and process it correctly. Returns will be handled at:

Pack the product securely and obtain proof of postage. For a change-of-mind return, you are responsible for the direct return-postage cost. We cannot accept responsibility for returned parcels that are lost or damaged before reaching us.

4. Faulty, damaged, expired or incorrect orders

If a product arrives faulty, damaged, expired, with a broken seal, not as described, missing from the parcel, or different from what you ordered, contact us promptly. Include your order number and a description of the problem. We may request photographs of the product, batch or expiry information, and its packaging so that we can resolve the issue with our fulfilment partner.

Do not dispose of or return an affected product until we give you instructions. Depending on the circumstances and your statutory rights, we will arrange an appropriate replacement, refund or other remedy. Where we ask you to return a faulty, damaged or incorrect product, we will cover the reasonable return cost or provide a suitable return method.

5. Refunds

For an eligible change-of-mind cancellation, we will refund the price paid and the cost of our least expensive standard delivery option. We do not have to refund the additional cost of an enhanced delivery method that you selected. We may make a deduction for any reduction in value caused by handling beyond what is necessary to inspect the goods.

We will issue the refund to the original payment method without undue delay and no later than 14 days after we receive the returned goods or evidence that you sent them, whichever is earlier. Your bank or payment provider may take additional time to show the refund in your account.

6. Exchanges

For a faulty, damaged or incorrect product, we may offer a replacement where appropriate. We do not offer direct exchanges for change-of-mind returns; once an eligible return is refunded, you may place a new order.

7. Contact us

For cancellations, returns and refund questions, email returns@innerwellnutrition.com. Please include your order number whenever possible.